April 26, 2021 | Marcia Riner
The way you deliver your product or service to a client can impact their experience with your company. It's important to always be thinking about the customer experience and what will make them happy. In this blog post, we'll discuss 3 tips for improving the way that you deliver your product or service in the best way possible!
Tip #1 - Have a welcome call.
This gets them excited to use what you just delivered. Let them know how much you appreciate their purchase. Provide a customer service connection. Offer to answer any questions they have. This experience sets the tone for your customer's entire relationship with you and it will help them be more receptive to future offers from you!
Tip #2 - Set expectations.
What are they going to get from this? What is the end goal of what you're delivering them? How long will it take to get those results? What are the best practices that others have used?
How can you help make that happen for them, so it's a great experience and not just another thing on their plate?
Tip #3 - Include some training.
Include a training or user guide to make sure they get everything out of the product or service you delivered, and that it's going to be effective for them. This goes back to setting expectations - if they know what this does and how/when to use it, there are fewer surprises and more engagement. By creating a successful start, you reduce refunds and increase customer satisfaction.
When you have created a great experience for your customer above their purchase expectations, they feel like you really care about them. Customers that feel cared for tend to buy again and refer others. With customer acquisition costs skyrocketing, taking care of the ones you have, will lead to more business in the future.
If you're curious about how you can put this to work in your business, reach out and book a complimentary call to increase your profits. https://calendly.com/trajectory-consulting/30min